Privacy Policy

Legal Notice

Name of company

SOLID HEADWEAR PTY LTD

Registered office

232 UNLEY RD

UNLEY SA

5061

Contact details

team@solidheadwear.au

Australian business number (ABN)

61 697 335 185

Privacy Policy

Solid Headwear Privacy Policy
Last updated: [Insert today's date, e.g. 21 April 2026]
Solid Headwear Pty Ltd (ABN 61 697 335 185) ("we", "us" or "our") operates the website at [www.solidheadwear.au] and is committed to protecting your privacy.

We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how you can access, correct or complain about our handling of it.
1. What personal information do we collect?
We may collect and hold the following kinds of personal information:

Contact details such as your name, email address, phone number and postal address.
Information you provide when you register for information, create an account, make a purchase, or communicate with us.
Details of your use of our website, including pages viewed, resources accessed, traffic data, location data and other communication data.
Payment information (processed securely through our third-party payment providers).

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How do we collect your personal information?

We collect personal information:

Directly from you when you visit our website, register, make a purchase, subscribe, or contact us.
Automatically through your use of the website (e.g. via cookies and similar technologies).
From third parties where it is reasonable and practicable to do so.

3. Use of cookies and similar technologies

We may use cookies and other tracking technologies to gather statistical information about your visits to our website (such as pages viewed and resources accessed). This helps us improve our website and your experience.
These cookies do not personally identify you — they collect anonymous statistical data. You can adjust your browser settings to decline cookies if you wish. However, this may affect your ability to use some features of our website.
Our advertisers or third-party service providers may also use cookies on our site. We have no control over these cookies.
For more details, please see our [Cookie Policy] (if you have one) or contact us.

4. How do we use and disclose your personal information?

We use and disclose your personal information for the following purposes:

To provide our products and services to you, including processing orders and payments.
To respond to your requests and communicate with you.
To inform you about changes to our website, products or services.
To provide you with information about our products or services that may interest you (including similar goods or services to those you have previously purchased).
To send you marketing communications where you have consented or where it is otherwise permitted by law.
For internal business purposes such as website improvement, analytics, security and fraud prevention.
As otherwise required or authorised by law.

We may also use or disclose your personal information for a secondary purpose where you would reasonably expect it or as permitted under the Privacy Act.

5. Disclosure of your personal information

We may disclose your personal information to:

Our employees, contractors and service providers who assist us (for example, website hosting, payment processing, order fulfilment, email marketing platforms, and analytics services).
Professional advisers, courts, tribunals or regulatory authorities where required or authorised by law.
A buyer in the event we sell all or part of our business.

We will not sell your personal information to third parties.
Overseas disclosure Some of our service providers (such as cloud hosting, analytics or payment processors) may be located overseas, including in countries such as the United States, and possibly others. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient will handle it in a way that is consistent with the APPs (for example, through contractual arrangements). We remain accountable for the handling of your information by these overseas recipients in accordance with the Privacy Act.

6. Security of your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure servers, encryption where appropriate, access controls and staff training.

If we no longer need your personal information for any permitted purpose, we will take reasonable steps to destroy or de-identify it.

Please note that no method of transmitting or storing data electronically is completely secure. Any information you send to us electronically is sent at your own risk.

7. Access to and correction of your personal information

You may request access to the personal information we hold about you, or ask us to correct any information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.
To make such a request, please contact us using the details below. We will respond within a reasonable time. We may charge a reasonable fee for providing access (but not for making the request or for corrections).

8. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may make a complaint. Please provide full details of your complaint in writing to the contact details below.
We will investigate your complaint and respond to you within a reasonable time (usually 30 days). If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new “Last updated” date. We encourage you to review it regularly. Your continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contacting us
If you have any questions, requests or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Solid Headwear Pty Ltd ABN 61 697 335 185 232 Unley Road Unley SA 5061 Email: team@solidheadwear.au

Privacy Policy

Legal Notice

Privacy Policy

Contact details such as your name, email address, phone number and postal address.

Information you provide when you register for information, create an account, make a purchase, or communicate with us.

Details of your use of our website, including pages viewed, resources accessed, traffic data, location data and other communication data.

Payment information (processed securely through our third-party payment providers).

We only collect personal information that is reasonably necessary for our business functions and activities. 2. How do we collect your personal information? We collect personal information:

Directly from you when you visit our website, register, make a purchase, subscribe, or contact us.

Automatically through your use of the website (e.g. via cookies and similar technologies).

From third parties where it is reasonable and practicable to do so.

To provide our products and services to you, including processing orders and payments.

To respond to your requests and communicate with you.

To inform you about changes to our website, products or services.

To provide you with information about our products or services that may interest you (including similar goods or services to those you have previously purchased).

To send you marketing communications where you have consented or where it is otherwise permitted by law.

For internal business purposes such as website improvement, analytics, security and fraud prevention.

As otherwise required or authorised by law.

We may also use or disclose your personal information for a secondary purpose where you would reasonably expect it or as permitted under the Privacy Act. 5. Disclosure of your personal information We may disclose your personal information to:

Our employees, contractors and service providers who assist us (for example, website hosting, payment processing, order fulfilment, email marketing platforms, and analytics services).

Professional advisers, courts, tribunals or regulatory authorities where required or authorised by law.

A buyer in the event we sell all or part of our business.

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How do we collect your personal information?

We collect personal information:

We may also use or disclose your personal information for a secondary purpose where you would reasonably expect it or as permitted under the Privacy Act.

5. Disclosure of your personal information

We may disclose your personal information to: